Terms & Conditions
These terms & conditions are designed to ensure there is no confusion about what our service includes and
excludes and to ensure safe transit of your goods. These conditions explain your rights, obligations, and responsibilities and
those of your contractor. A contract is a two-way arrangement and it is important that everyone knows where they stand.
Where we use the word ‘you’ or ‘your’ it means the customer: ‘we’, ‘us’ or ‘our’ means the contractor named on the front
of this contract. These conditions can only be changed or amended by our written agreement.
If you are unclear about any element, please contact us for clarification. Our contact numbers are: 086 8233545 and 01
By confirming a booking with Expert Removals you are agreeing to the following terms and conditions:
1. The Quote
Unless otherwise stated the quote is a fixed price. If survey form filled out and completed by you, the customer, the price is
for those items only. Additional items to be moved, transported or for storage not marked or stated on the survey form, or
agreed in writing, may incurr an extra charge. Any extra charge is at the discression of us, Expert Removals. Extra items, as
not stated or agreed, require extra resources to be moved or transported. Thus, the extra prices(s) incrued to complete the
job can vary. Our services also attract V.A.T. at the rate of 23%.
In the event of a quote being given as an hourly rate, fees are charged starting arrival at the collection address and ending
when we complete unloading. The time taken is rounded up to the nearest 1/2 hour. Quotes given for unseen properties
are ESTIMATES only and will be revised up or down according to the actual time taken to complete the job. We may either
increase or decrease the quote given if any of the following have not been taken into account when preparing our
quotation and confirmed by us in writing:
a) We have to collect or deliver goods to floors higher than those agreed, in writing, at the time of
b) Additional services are supplied, including moving or storing extra goods. These conditions will also apply to these
c) Inadequate access preventing free movement of the goods without mechanical equipment or
structural alteration, or the approach, road or drive prevents our vehicles and/or containers to load
and/or unload within 20 metres of the doorway, meaning that we have to do extra work.
d) Any parking fees, fines (unless unreasonably incurred) or other charges that we have to pay in order
to carry out services on your behalf.
e) There are delays or events outside our reasonable control.
f) In all these circumstances, you will pay the adjusted charges.
2. Work excluded from the quote
Unless agreed by us in writing and charged appropriately, the following items are not considered as part of our standard
a) Dismantle or assemble any flat-pack furniture or fittings. We have skilled staff who are available to handle the
disassembly and assembly of your furniture pieces, however this will attract an additional charge.
b) Disconnect or reconnect appliances, fixtures, fittings or electrical equipment.
c) Take up or lay fitted floor coverings.
d) Move storage heaters (unless previously dismantled).
e) Move items from a loft (unless well illuminated with safe access via a staircase).
f) Move plants unless agreed in advance.
g) Move or store any items excluded under clause 4.
3. Your responsibility
It will be your own responsibility and, where relevant, at your expense to:
a) Declare to us valuations of all goods being removed and/or stored.
b) Insure the goods submitted for removal and/or storage against all insurable risks unless we protect furniture ourselves.
c) Obtain all paperwork (licences, permits, etc.) necessary for the removals job to be completed.
d) To be present or represented throughout the whole removals process.
e) Take all reasonable steps to ensure that nothing is left behind or taken away in error.
f) Arrange protection for goods left in unattended premises or where other people not bound by these terms and
conditions will be present. We offer secure storage where required at an additional fee.
g) Prepare, pack and stabilise all electric equipment prior to its removal.
h) Empty, defrost completely and clean refrigerators and freezers.
i) Provide us with a correspondence address.
4. Non-submission of certain goods for removal or storage
The following items are excluded from this contract:
a) Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or
goods or collections of any similar kind.
b) Items, which have potential to damage, explode or are dangerous including gas bottles, aerosols,
paints, firearms and ammunition.
c) Prohibited or stolen goods.
d) Controlled drugs.
e) Plants or goods which may be likely to encourage vermin, pests or cause infestation. This is for
f) Foodstuffs or liquids.
g) Any pets or animals (including reptiles, fish and birds) whether in cage, tank or animal carrier.
h) Goods, which require government permission or licence for export or import.
Any of the above-listed goods will not be removed by us except with our prior written agreement. If these goods
are removed we will not accept liability for loss or damage wholly or mainly attributable to the special nature of the goods
concerned. If such goods are removed without our knowledge and prior written consent we will not be liable for any loss
or damage and you will indemnify us against any charges, expenses, damages or penalties claimed against us. Furthermore,
we would have the right to dispose of goods which are listed under paragraphs 4(b), 4(c), 4(d), 4 (e) and 4 (f) without
5. The Goods
You declare, upon signature of this contract, that:
a) All goods to be removed and / or stored are your own property or,
b) you have been given the authority to make this contract by the person(s) who own or have an
interest in the goods and that they have been made aware of these conditions.
You will meet any claims for damages and / or costs against us if these statements are not true.
6. Charges if you postpone or cancel the removal
Charges are made if this contract is postponed or cancelled. Charges are as follows:
a) Notice given more than 7 days before the removal was due to start: NIL
b) For notice given less than 7 days before the removal was due to start, we reserve the right to make a charge which
covers our costs, typically up to 30% of the removal charge.
c) For notice of cancellation given less than 3 days before the removal was due to start, a fee of 45%
will be charged.
7. Paying for the removal
Unless otherwise agreed by us in writing:
a) Payment is required as cash or bank transfer upon delivery of the goods (including where delivery is to our storage
b) You may not withhold any part of the agreed price, unless we have breached our agreement with you.
c) In respect of all sums, which are overdue to us, we will charge interest calculated at 4% above the base rate.
8. Our liability for loss or damage
The limitations of our liability for loss or damage are set out in clause 8 (a) below. It is possible to increase the liability of
our own insurance policy to cover your goods, as set out in clause 8(c) below, at an additional charge. Please seek our prior
written consent to increase our liability in advance of carrying out the removal and/or storage.
a) If we are liable, we will pay up to a maximum sum of 100 Euros for each item, which is lost or damaged, in the event of
our losing or damaging your goods.
b) We may repair or replace an item, which is damaged. However, if an item is repaired we will not be held liable for
depreciation in value.
c) Always subject to receiving your itemised valued inventory and request in writing to increase our liability, prior to the
removal and/ or storage commencing, we may offer to extend our maximum liability to the value declared by you to us.
You may already have insurance cover for your move under your home contents policy so we advise you check with your
insurers. If it is your intention to use your home contents policy to cover your goods, please advise us in advance.
For the purposes of clauses 8(a), 8(b) and 8(c), an item is defined as any one article or set of articles.
d) We will not be liable for any loss, damage or failure to produce the goods if caused by any of the following
ii) War, hostilities, terrorism, Act of God, industrial action or other such events outside our reasonable control.
iii) Normal wear and tear or deterioration, leakage or evaporation or from unstable or perishable goods.
iv) Infestation by moth, vermin or anything similar.
v) Cleaning, repairing or restoring goods, unless undertaken by ourselves.
vi) Goods not packed by us, including those in wardrobes, drawers, or appliances, or in a package, bundle, case or other
vii) Electrical / mechanical faults to any appliance or mechanical instrument, unless there is evidence of external impact.
viii) To jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods or
collections of any similar kind, unless we have confirmed in writing that we accept responsibility as in conditions 8(a) or 8
(c) above and you have given us description and value of those articles.
ix) Any goods already proven defective or goods, which are inherently defective.
x) To pets or animals (including reptiles, fish and birds) whether in cage, tank or animal carrier.
xi) To plants.
xii) To re-fridgerated or frozen food or drink.
xiii) The data, files, software or digital contents of any computer or similar device.
e) We will not be liable for any damages or costs occurred as a result of loss, damage or failure to produce the goods, other
than by reason of our negligence or a lack of reasonable care and skill on our part. We will in all instances use a reasonable
level of care and skill in accordance with the supply of Goods and Services Act, and Consumer rights under that Act are not
restricted by these terms.
f) No employee of expert removals and storage shall be separately liable to you for any loss, damage, mis-delivery, errors
or omissions, unless acting outside the scope of their employment.
g) We do not accept any liability for any goods transported during a move which are from IKEA, even if insurance for goods
in transit is provided. Our insurance does not cover any goods from IKEA.
9. For removals to/from a country outside Ireland and the United Kingdom.
a) We will not accept liability for loss or damage to goods unless it can be proven that we were negligent and the goods
were in our actual possession. In such circumstances, we will accept liability as in condition 8 (a) or 8 (c) above. If loss,
damage or failure to produce the goods
b) Where we engage a transport operator, airline or shipping company to convey your goods to any point on route to the
final destination, we do so on your behalf and subject to the terms and conditions set out by that carrier.
c) Please arrange adequate marine/transit insurance cover in the case that the carrier, for reasons beyond their control, is
unable to deliver the goods, or else route them to a place other than the intended destination as you may have limited
recourse against the carrier and may be liable for General Average contribution.
d) We do not accept liability for goods, which are removed by Customs Authorities or other Government Agency
e) all exports and imports will be by part load service, dates not guaranteed by road and excludes timed delivery unless
10. Time limit for making a claim
a) Any loss, damage or failure to produce goods we are delivering must be noted at the time of delivery, wherever
reasonable. You agreed to examine the goods within 72 hours following delivery or collection and to notify us immediately
in writing of any missing or damaged items. You may make a written request for more time for compliance with this clause.
Such a request shall not be unreasonably refused provided it is received within 72 hours of delivery or collection by us.
b) Notwithstanding clause 8, we will not be liable for any loss of or damage to the goods unless you notify us in writing as
soon as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) and in any event
within seven days of collection or delivery of the goods by us.
c) The time limits referred to in clauses 10 (a) and 10 (b) above shall be essential to the contract.
d) You may make a written request to extend your time for compliance with clause 10 (b). Such a request shall not be
unreasonably refused provided it is received within seven days of collection or delivery of the goods by us. This is an exact
repetition of the second part of part a) above.
11. Delays in transit
a) We are not liable for delays in transit other than by reason of our own negligence or a lack of reasonable care and skill
on our part.
b) If we are unable to deliver the goods through no fault of our own, we will endeavor to contact you and make other
arrangements. It may be necessary for us to take the goods into storage. Our contract will be fulfilled once goods are taken
into storage and the reasonable costs of storage and further delivery, etc will be the customer’s responsibility.
12. Damage to property other than the goods
a) For property other than those goods submitted for removal and / or storage we will only be liable for damage where it
can be proven that we have been negligent or acted without reasonable care and skill.
b) If it is the case that we advise against moving certain goods as it will inevitably cause damage but you give us your
express instruction to move said goods and damage is caused, we shall not accept that we were negligent or acted without
reasonable care and skill.
c) For property other than those goods submitted for removal and / or storage, where we are responsible for causing
damage, you must note this on the worksheet or delivery receipt wherever reasonable to do so. This is essential to the
13. Holding the goods
Until all charges, including charges we have paid out on your behalf, or payments due under this or any other contract have
been met, we shall have the right to withhold and/or ultimately dispose of some or all of the goods where reasonable and
proportionate to do so. You will further be liable to pay all storage charges and other costs incurred by our withholding
your goods until we receive payment. These terms and conditions shall continue to apply. The additional charges referred
to in this term shall apply in the event of a dispute regarding breach of contract on our part.
14. Sub-contracting the work
a) We reserve the right to sub-contract some or all of the work.
b) In the event that we sub-contract, these terms and conditions will still apply.
15. Extra charges
If there are unforeseen circumstances that delay your move that our out of our control eg delays from solicitors handing
over keys. These delay’s will be charged at an hourly rate on top of the agreed quote. The rate differs, for example 2 men 1 van will be €80
per hour in standard working hours, and an additional €30 will be added for every extra man per hour. After normal business
hours this rate increases to €100 per hour for the first 2 men and €40 per man their after. If there has been no keys collected, and our crew(s) are still waiting on the day, we reserve the right from 2.30pm to either bring contents to storage of our choice or to make alternative arrangements, through no financial cost to our company.
16. Route and method
a) We have the right to choose the route for delivery.
b) Unless it has been specifically agreed in writing on our quotation, other space/volume/capacity on our vehicles and/or
the container may be utilised for consignments of other customer’s goods.
17. Advice and information
Advice and information in whatever form it may be given is provided by the company for the customer only.
18. Applicable law
This contract is subject to the Law and Jurisdiction of Ireland.
EXTRA CONDITIONS THAT APPLY TO THE STORAGE OF GOODS
18. Your forwarding address
a) If you send goods to be stored you must provide an address for letters and notify us if it changes. All correspondence
and notices will be considered to have been received by you seven days after posting it to your last address recorded by us.
b) If you do not provide an address or respond to our correspondence or notices, we may publish such notices in a public
newspaper in the area to or from which the goods were removed.
19. List of goods (inventory) or receipt
Where we produce a list of your goods (inventory) or a receipt and send it to you, it will be accepted as accurate unless you
write to us within seven days of receiving it, notifying us of any errors or omissions.
20. Revision of storage charges
We review our storage charges periodically. You will be given 28 days notice in writing of any increases.
21. Our right to Sell or dispose of the Goods.
On giving you 28 days notice we are entitled to require you to remove your goods from our custody and pay all money due
to us. If you fail to pay all outstanding debts due to us we are entitled to sell or dispose of some or all the goods without
further notice. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to your account
and any eventual surplus will be paid to you without interest.
If payments are up to date we will not end this contract except by giving you three calendar months notice in writing. If you
wish to terminate your storage contract, you must give us at least 14 days notice. If we can release
the goods earlier, we will do so, provided that your account is paid up to date. Charges for storage are payable to the date
when the notice should have taken effect.
23. Hand out charges
If you make your own arrangements to collect the goods from our warehouse we are entitled to make a charge for handing
them over. Our liability will cease upon handing over the goods.
Terms & Conditions